Rinnai Heater Service, Repairs & Maintenance
Do you need maintenance on your gas heater? Are your needing your gas heater repaired? Maybe you just need your yearly gas heater service done. Our qualified gas heater specialists will come to you and complete a comprehensive service on your heater.
Our Rinnai Gas Heater servicing team is filled with licensed experts with years of experience fixing the most popular Rinnai Gas heater models in Sydney, the Central Coast, Wollongong area and the Sutherland Shire (areas we service).
Here’s how it works:
- You can call or book online for a service
- Our team will come to your home or business
- We will either:
- Repair your gas heater
- Complete your yearly gas heater service/maintenance
- Convert your heater to NG or LPG
- Re-install and test your heater for gas leaks and air pollutants (Carbon Dioxide & Nitrogen Oxide)
Rinnai gas heater error codes and remedy
Your Rinnai gas heater is fitted with self-diagnostics electronics. When your gas heater develops faults, the heater would automatically shut down, and your heater will display an error code, indicating the kind of heater error. Some of these faults can be fixed by the yourself, while others require the services of an expert.
Rinnai Gas Heater Error Codes You Need An Expert To Fix
| RINNAI ERROR CODE | PROBABLE CAUSE | SUGGESTED REMEDY |
| 03 | Tilt switch activated | Ensure the appliance is level and upright. If the error persists, the heater should be serviced. |
| 10 | Oxygen shortage | Clean filters and keep the room ventilated. If the error persists, the heater should be serviced. |
| 11 | Ignition failure | Ensure gas supply is turned on. Turn the heater OFF then ON again. If the heater fails to turn on after 4 attempts, the heater should be serviced. |
| 12 | Incomplete combustion | Ensure gas supply is turned on. Turn the heater OFF then ON again. If the heater fails to turn on after 4 attempts, the heater should be serviced. |
| 13 | Faulty combustion control | Service heater. |
| 14 | Filter blockage/Overheat | Clean filter. If the error persists, the heater should be serviced. |
| 18 | Thermocouple output error, inadequate gas supply, or incorrect gas type. | Service heater. |
| 31 | Faulty room temp sensor | Service heater. |
| 32, 33 & 34 | Faulty overheat temp sensor | Service heater. |
| 62 | Faulty fan motor | Service heater. |
| 70 | Faulty ON/OFF switch | Service heater. |
| 71 | Faulty solenoids | Service heater. |
| 72 | Faulty flame detection circuit | Service heater. |
| 73 | Communication error | Press the ON/OFF button twice to reset the heater. If the error persists, the heater should be serviced. |
To ensure your Rinnai gas heater is performing efficiently, we recommend a yearly maintenance check. Servicing your gas heater annually can uncover any malfunction or wear of your Rinnai gas heater before serious issues develop. Carrying out repairs as soon as an issue is noticed is crucial as leaking or faulty gas heaters can pose serious health and safety risks.
For more information read our Safety Measures and FAQ pages
Signs that your Rinnai gas heater needs servicing
Not every Rinnai gas heater fault displays an error code. Sometimes, all you’d get are just hints that something is wrong with your heater. Below are some of those telltale signs.
● The pilot light goes out unexpectedly, or you hear a ‘pop’ or ‘bang’ when it is being lit.
● Your heater gives off a foul, chemical-like odor.
● There are signs of heat damage, e.g., heat discoloration of the walls or the heater panels.
● The walls get too hot to touch when the heater is on.
● The heater’s pilot flame frequently turns off.
● There is an irregular sound coming from the heater’s fan.
● There are soot stains around your heater.
● Your eyes get irritated when your heater is on.
Notice any of these faults? We are the right experts for the job.
Gas heater does not stay lit
Gas heaters have a component known as a thermocouple which is located near the pilot light. The gas heater thermocouple acts as a safety mechanism and will shut off the flow of gas if your heaters pilot light goes off. This could be due to thermocouple wear and tear, which could require your thermocouple to be replaced. There could also be a buildup of debris or blockages which could also be the cause. During your gas heater service our gas heater technician will clear and remove any blockages and will advise your if your thermocouple is faulty and requires replacement.
Gas heater pilot light wont stay lit
Flickering and faint pilot lights may be due to gas pressure and insufficient levels of gas flow. Another cause could be that the tip of the pilot has become corroded and as a result will block the flow of gas through the supply line. During your gas heater maintenance the heater technician will check and rectify any gas pressure related issue.
Pilot light flame is yellow
Gas heaters have a pilot light which is usually located at the front and normally has a bluish colour flame.
If the pilot light flame is yellow, this could would indication that there is a combustion issue and could indicate that there could be carbon monoxide being emitted. Carbon monoxide is poisonous and can be fatal so it is essential that you immediately switch off your heater and have your gas heater repaired.
Gas smell coming from heater
This is extremely serious and you should shut off your heater right away. Turn off the gas supply, and avoid using anything that may spark a fire. Call us ASAP to get this problem resolved.
Rotten egg like smell coming from gas heater
This indicates a serious issue. Your gas heater fan motor or the circuit board may be fried causing you gas heater to overheat. Normally your gas heater will be able to detect the overheating and will shut down on its own, however, if your heater’s sensors fail, your heater may not switch off which would lead to your heater becoming a potential fire hazard. Switch off your heater immediately and call for a gas heater technician.
Smokey or burn like smell coming from your gas heater
If you gas heater has not been used for a while you could initially get this smell as it is usually due to the built up dust on burners burning and should go away.
Gas heater has a burning rubbery smell
This is usually an indicator that there are worn out parts in your gas heater. Call for a gas heater service to resolve this issue as letting the issue continue could end up being costly.
Gas Heater Filter Cleaning (DIY)
To ensure good operation of your heater regular gas heater maintenance is essential. Generally all gas heaters with a fan will have filters that require regular cleaning. Cleaning your gas heater filter can be done by removing the external filters and washing them with soapy water. If your filter becomes blocked, the gas heater filter indication will be displayed or the gas heater filter light will flash on and off.
Gas heater is leaking gas
One of the most notable signs if your heater is leaking gas is if you smell it coming from your heaters air vents. If you notice the smell of gas, shut off and disconnect your heater and open all the windows and doors in your home and call us on 1300 35 10 10 for a gas heater service near you.
Gas heater conversions to LPG or Natural Gas
LPG (propane) and natural gas (methane) heaters operate at different gas pressure and require different gas to oxygen ratios therefore, the orifices (jets), valves and regulators will need to be changed (converted) to meet your needs.
Gas Heater Burners
During your gas heater maintenance, our gas heater technician will check for blockages in your burners. The burners will be cleaned and checked to ensure proper operation. Burners blocked with dirt can result in improper combustion, leading to soot build up inside your heater.
Gas Heater Hoses and Bayonet Point
Our gas heater technician will inspect your gas heater hose and bayonet point and will conduct a gas leak test and will be examined for damages and blockages. Faulty bayonet points or gas heater hoses should always be replaced. Gas heater hoses can be replaced with either a 1.5m or 3m gas heater hose.
Gas Regulator Lifespan
Gas regulators have a limited life span and will be inspected to ensure it is operating as expected and will advise you if a replacement is required. Your gas heater technician will be able to replace the regulator if it is faulty.
Why service your rinnai heater
A faulty Rinnai Gas Heater could cause a lot of damage, including starting electrical fires as well as releasing harmful gases, which could lead to organ damage. Servicing your Rinnai gas heater as soon as you notice any faults would prevent such damages.
Why choose us
We have a team of technicians that specialise in servicing, fixing and the conversion of Rinnai Gas Heaters.
● After hours call back service
● Timely responses
● Genuine Rinnai parts
● Reliable experts, you can trust
● 6 month warranty on all servicing
● 1 year warranty on all parts
We are experts in servicing the following rinnai gas heater models
● Rinnai Avenger
● Rinnai Dynamo
● Rinnai Enduro
● Rinnai Cosyglow
● Rinnai Econoheat
● Rinnai Granada
● Rinnai Titan
● Rinnai Graduate
● Rinnai Galaxie
Rinnai gas heater safety practices
● Ensure your room is well ventilated.
● Clean your Rinnai heater filters regularly when turned off to reduce the build-up of dust.
● Don’t leave your heater running when you are not at home or when you go to bed.
● Be mindful not to keep aerosols or pressure pack cans near your heater.
● Make an appointment for your gas heater service technician every two years at a minimum. While all heaters will require regular servicing, the older the model, the more attention it will need.
Our approach to servicing your faulty heater
Servicing your faulty Rinnai Gas Heater is not a job that should not be rushed. In fact, we love to take our time. We utilize our tested and trusted three-step process for fixing your faulty Rinnai Gas heater:
Inspection and Assessment
We begin by first inspecting the faulty heater and assessing the level of damage. We carry out an overall inspection, determining what fault the heater has and how badly damaged it is. If the issue is something that can be fixed on-site, our team of Rinnai Gas Heater experts will fix it on site. If not, it would be taken out of your residence to be fixed and then returned once the job is done.
Dismantling and Servicing
After assessing the heater, our expert Rinnai Gas Heater technicians begin dismantling the heater so as to reach the source of the fault and fix the issue. If there is the need to repair or replace any part, this is where our specialist would do it.
Clean-Up
Once our technicians are done fixing the heater, the heater is then properly cleaned of any and every debris and build-up in the heater, finally leaving it good as new.