Paloma Rheem Indoor Gas Heater Error Codes

Paloma Rheem PG-511FR

Paloma Rheem PG-711FR

Paloma Rheem PG-S711FR

Paloma Rheem PG-B711FR

Paloma Rheem RA-HNW711FR

Paloma Rheem RA-HNS711FR

Paloma Rheem RA-HNB711FR

Paloma/Rheem gas heaters are fitted with self diagnostics electronics. When a fault occurs, the heater will shut down and the fault with a pair of digits will be displayed on the display screen. Refer to the following table for probable cause and suggested remedy.

Error Code
11
Problem
Ignition Failure
Probable Cause
Air filter is clogged/Gas valve is not fully opened/The gas supply volume is inadequate
Suggested Remedy
Clean Air Filter and operate again. If problem persists call for service/Check gas valve is fully open and operate again. If problem persists call for service/Call for a licensed plumber
Error Code
12
Problem
Flame Failure
Probable Cause
Air filter is clogged/Gas valve is not fully opened/Insufficient ventilation/The gas supply volume is inadequate
Suggested Remedy
Clean Air Filter and operate again. If problem persists call for service/Check gas valve is fully open and operate again. If problem persists call for service/Open windows slightly or install ventilation points and operate again. If problem persists call for service/Call for a licensed plumber
Error Code
14
Problem
Thermo Switch Cut Off
Probable Cause
Thermo switch is off, Air Filter is clogged, Louvre is obstructed
Suggested Remedy
Call for service/Clean Air Filter and operate again. If problem persists call for service/Remove obstruction and operate again. If problem persists call for service
Error Code
16
Problem
Room Temperature Too High
Probable Cause
Room temperature thermistor failure
Suggested Remedy
Call for service
Error Code
31
Problem
Room Temperature Thermistor is Abnormal
Probable Cause
Room temperature thermistor failure
Suggested Remedy
Call for service
Error Code
33
Problem
Overheat Thermistor is Abnormal
Probable Cause
Overheat Thermistor failure
Suggested Remedy
Call for service
Error Code
62
Problem
Abnormal Fan Speed
Probable Cause
Fan failure
Suggested Remedy
Call for service
Error Code
71
Problem
Gas Valve is Abnormal
Probable Cause
Gas valve failure
Suggested Remedy
Call for service
Error Code
72
Problem
Thermocouple Circuit is Abnormal
Probable Cause
Thermocouple failure
Suggested Remedy
Call for service
Error Code
73
Problem
Gas Circuit is Abnormal
Probable Cause
Gas circuit failure
Suggested Remedy
Call for service
Error Code
76
Problem
Communication Error
Probable Cause
Tilt over switch is activated/Wiring is disconnected Call for service
Suggested Remedy
Place heater on a stable and level surface and operate again. If problem persists/Call for service
Error Code
Problem
Probable Cause
Suggested Remedy
Problem
The heater does not operate (ON/OFF- operation light does not glow green
Suggested Remedy
Check that the power cord is plugged in and the power turned on Circuit breaker or fuse is blown/Child lock is set/Check that gas is turned on/See that enough gas is left in LPG tank (in case of LPG appliance)
Problem
Does not ignite (ON/OFF - operation light does not glow red)
Suggested Remedy
Supply gas valve is not fully opened/Air in gas hose
Problem
Heater turns off during operation
Suggested Remedy
Air filter is clogged and filter lamp flashes. Please clean air filter. Check that hot air outlet is not blocked
Problem
Room does not become warm enough.
Suggested Remedy
Set-temperature is set too low/Window or door is opened/Supply gas valve is not fully opened/Room size does not suit the heater capacity/Obstruction within 75cm in front of heater
Problem
Flame extinguishes during operation
Suggested Remedy
Check that the room is well ventilated (Amount of oxygen inside the room may be insufficient)
Problem
Gas smell
Suggested Remedy
The hose is not securely connected/The hose is damaged/Turn off heater – Service Required
Problem
Heater smells during use
Suggested Remedy
The heater will give out a strong odour if the room has been recently painted or the floors have been waxed or polished. Ventilate room properly before use
Problem
Heater smells or smokes when using first time
Suggested Remedy
The smell or smoke comes from oil used during manufacture. Operate the heater for a while in ventilated room
Problem
The fan keeps operating after the heater is switched off
Suggested Remedy
It stops after the temperature inside the heater has cooled. No action required.
Problem
The heater creaks at the time of lighting or switching off
Suggested Remedy
The sound is caused by expansion and contraction of metallic parts when the product is heated or cooled. No action required.
Problem
The heater does not ignite when using first time in the season, when not used for a long time or when the hose is re-connected
Suggested Remedy
There is air in the gas hose/Repeat ignition procedure until the heater ignites (the lamp glows red to purge the air in the hose)
Problem
Noisy during ignition or shutdown
Suggested Remedy
This is a normal operation noise
Problem
The heater makes hissing noise
Suggested Remedy
This is a normal gas flow noise.
Problem
Does not ignite immediately after shutdown
Suggested Remedy
Please wait until the heater cools down. The heater will re-ignite automatically 20 seconds later
Problem
Suggested Remedy